Processing Timelines

Due to reduced staff resources, processing times for emails has increased to 3 days and please allow up to 30 days for credit to appear on your training record. Please do not repeat your emails or resend certificates until after the processing time because it creates a backlog. Please use the Resources/Tip Sheets area for self-help instructions. We appreciate your patience.

Security Notice: Protect your Personal Information

To protect user privacy, please do not email any Personally Identifiable Information (PII) such as social security numbers, dates of birth, financial account information, as it is not a secure method for transmitting sensitive data. Please consider encrypting your email or use the Secure Document Portal at https://utc.ky.gov/SDP/

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